Education Recommendations

6.2 Education for all Health-care professionals in academic settings include:

• Formal and informal opportunities for discipline specific and interprofessional students to develop and demonstrate the ability to recognize, prevent, manage and mitigate conflict in the workplace;  Recognition of the different types of conflict and subsequent outcomes on personal health, career, workplace dynamics and learning; 
• Appropriate communication strategies for responding to conflict in the workplace from patients/clients, peers, and other Health-care professionals, physicians, supervisors and faculty; and
• Learning related to how and when to use internal and external workplace supports for addressing conflict, and encouragement to seek individual, organizational and systemic solutions.