Registered Nurses' Association of Ontario

Education Recommendations

Education Recommendations
6.1 Academic settings value, promote and role model a learning culture which recognizes, prevents, manages and mitigates conflict, while enhancing the positive outcomes of conflict.

6.2 Education for all Health-care professionals in academic settings include:

  • Formal and informal opportunities for discipline specific and interprofessional students to develop and demonstrate the ability to recognize, prevent, manage and mitigate conflict in the workplace;  Recognition of the different types of conflict and subsequent outcomes on personal health, career, workplace dynamics and learning; 
  • Appropriate communication strategies for responding to conflict in the workplace from patients/clients, peers, and other Health-care professionals, physicians, supervisors and faculty; and
  • Learning related to how and when to use internal and external workplace supports for addressing conflict, and encouragement to seek individual, organizational and systemic solutions.
6.3 Academic settings partner with Health-care organizations to develop transition-to-practice, mentorship or residency programs for new graduates.


Healthy Work Environment
Managing and Mitigating Conflict in Health-care Teams
Healthy Work Environment Recommendations