| Self Awareness – To learn to embrace diversity in individuals: |
| 1. Perform self-reflection of one’s own values/beliefs, incorporating feedback from peers |
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2. Express an awareness of one’s own views of differences among people (e.g. different opinions, different world views, different races, different values, different views of society). |
| 3. State and continually explore, through reflection and feedback, how one’s own biases, personal values, and beliefs, affect others. |
| 4. Identify cultural differences among clients and colleagues in the practice setting. |
| 5. Acknowledge one’s own feelings and behaviours toward working with clients, families and colleagues who have different cultural backgrounds, health behaviours, belief systems, and work practices. |
| 6. Explore one’s strategies for resolving conflicts that arise between self and colleagues and/or clients from diverse groups. |
| 7. Identify and seek guidance, support, knowledge and skills from role models who demonstrate cultural proficiency. |
| 8. Recognize and address inequitable, discriminatory, and/or racist behaviours or institutional practices when they occur |
| 9. Acknowledge the presence or absence of individuals from diverse cultural backgrounds at all levels in the workplace, reflecting the cultural makeup of the clients or community being served. |
| 10. Reflect and act on ways to be inclusive in all aspects of one's practice. |
| 2. Communication – To develop communication skills that promote culturally diverse settings: |
| 1. Are aware of different communication styles and the influence of culture on communication. |
| 2. Are aware of one’s preferred communication style, its strengths and limitations, and how it affects colleagues and recipients of care. |
| 3. Seek feedback from clients and colleagues, and participate in communication validation exercises (e.g. role-playing exercises, case studies). |
| 4. Use a range of communication skills to effectively communicate with clients and colleagues (e.g. empathetic listening, reflecting, non-judgmental open-ended questioning). |
| 5. Seek and participate in learning opportunities that include a focus on communication and diversity. |
| 3. New Learning – To attain cultural competence in individuals: |
| 1. Acquire knowledge of the range of cultural norms, beliefs and values relevant to clients and colleagues as a starting point to foster understanding – and further inquiry. |
| 2. Are aware of the disparities (e.g. health outcomes, access to care, economics, job opportunities) that exist for diverse populations, and understand the factors and processes that contribute to them. |
| 3. Recognize how culture and diversity influence behaviours and interactions. |
| 4. Develop and apply cultural competence knowledge and skills in the areas of communication, care planning, conflict resolution and change management. |
| 5. Access, utilize, and partner with cultural resources. |
Healthy Work Environment
Embracing Cultural Diversity in Health care: Developing Cultural Competence
Healthy Work Environment Recommendations