Practice Recommendations

1.0

Assessment

Recommendation 1.1:

Establish a therapeutic relationship with the person using verbal and non-verbal communication strategies to build a genuine, trusting, and respectful partnership.

Recommendation 1.2:

Build empowering relationships with the person to promote the person’s proactive and meaningful engagement as an active partner in their health care.

Recommendation 1.3:

Listen and seek insight into the whole person to gain an understanding of the meaning of health to the person and to learn their preferences for care.

Recommendation 1.4:

Document information obtained on the meaning and experience of health to the person using the person’s own words.

2.0

Planning

Recommendation 2.1:

Develop a plan of care in partnership with the person that is meaningful to the person within the context of their life .

Recommendation 2.2:

Engage with the person in a participatory model of decision making, respecting the person’s right to choose the preferred interventions for their health, by:

1. Collaborating with the person to identify their priorities and goals for health care;
2. Sharing information to promote an understanding of available options for health care so the person can make an informed decision; and
3. Respecting the person as an expert on themselves and their life .

3.0

Implementation

Recommendation 3.1:

Personalize the delivery of care and services to ensure care is not driven from the perspective of the health-care provider and organization, by collaborating with the person on:

1. Elements of care;
2. Roles and responsibilities in the delivery of care; and
3. Communication strategies .

Recommendation 3.2:

Partner with the person to tailor strategies for self-management of care that are based on the person’s characteristics and preferences for learning.

4.0

Evaluation

Recommendation 4.1:

Obtain feedback from the person to determine the person’s satisfaction with care and whether the care delivered was person- and family-centred.